Terms and Conditions

By visiting this website, submitting one of its forms, or otherwise using it, you accept these terms. If you do not agree with them, please do not use the site. These terms are between you and Crystal Clear (“Crystal Clear”, “we”, “us”).

Crystal Clear is a wellbeing practice. This website describes our approach, our sessions, and our 90 day program, and lets you get in touch. It is an information and inquiry site: no account, payment, or booking is completed here.

Everything on this website is provided for general information and wellbeing purposes. It is not medical, psychological, psychiatric, legal, or financial advice, and it is not a diagnosis or a treatment plan. Nothing here replaces care from a qualified health professional.

Always speak to a suitably qualified professional before making decisions about your health, and do not delay or stop treatment because of something you read here. If you are in crisis, or you think you may be experiencing a medical emergency, contact your local emergency services immediately. This website is not monitored for emergencies and is not a crisis service.

Wellbeing work is personal, and results differ from person to person. Any experience, outcome, or testimonial described on this site is that individual’s own and is not a promise or guarantee of the results you will get.

You may use this website if you are old enough to enter into a binding agreement where you live, and you are using it for your own lawful purposes. If you inquire on behalf of someone else, you confirm you have their permission to share their details with us.

When using this website, you agree not to:

• Use it for any unlawful, fraudulent, or harmful purpose, or in breach of these terms.
• Submit false, misleading, or impersonated information through our forms, or send unsolicited or automated submissions.
• Upload or transmit anything containing malicious code, or otherwise interfere with the operation, security, or availability of the site.
• Attempt to gain unauthorized access to the site, its hosting environment, or any data it holds.
• Scrape, harvest, or systematically extract content or data from the site, or use it to train automated systems, without our written permission.
• Copy, republish, frame, or resell any part of the site except as these terms allow.
• Harass, abuse, or send threatening or offensive content to us or to anyone else through the site.

We may restrict or withdraw your access to the site if we reasonably believe you have breached these terms.

Submitting the contact form, a free assessment request, or a program inquiry is a request to hear from us. It does not create a booking or a contract for services, and it does not reserve a place or a time. A session or program is only confirmed once we have replied and agreed on the arrangements with you directly.

The terms that apply to a session or to the 90 day program itself, including fees, scheduling, cancellation, and rescheduling, are agreed with you directly before any work begins:

• The initial assessment is free of charge and carries no obligation to book anything further.
• Fees for sessions and for the 90 day program are quoted to you in writing before you commit, and the quoted fee is the fee that applies to the work agreed.
• Payment is due as set out in that quote. Where a program is paid in installments, each installment is due on the agreed date.
• To cancel or reschedule a booked session, please give us at least 24 hours’ notice. Sessions canceled with less notice, and sessions missed without notice, may be charged in full.
• If we have to cancel or move a session, we will offer you the earliest suitable alternative, or refund any fee already paid for it.
• Any refund beyond that is at our discretion, except where a refund is required by the consumer law that applies to you.

We may change the sessions, programs, or descriptions offered on this site at any time. A change of that kind does not affect the fee or the arrangements we have already agreed with you for work that is under way.

Please keep the contact details you give us accurate, since that is how we will reply to you.

From time to time we run promotions, such as the free session giveaway and the refer a friend reward program described on this site. Entering or taking part is voluntary, and any published entry requirements, eligibility conditions, or reward amounts apply as described on the relevant page at the time. We may amend, suspend, or end a promotion, and we may disqualify entries that appear fraudulent, automated, or in breach of these terms. Rewards are paid only once the stated conditions have actually been met.

The content on this site, including its text, design, layout, graphics, logos, icons, illustrations, and the arrangement of it all, belongs to Crystal Clear or is used with permission, and is protected by intellectual property laws.

You may view the site, and print or download extracts, for your own personal, non-commercial use. Beyond that, you may not copy, adapt, distribute, publish, or use our content commercially without our prior written permission. The Crystal Clear name and logo may not be used without our permission. All rights not expressly granted are reserved.

You are responsible for the content of anything you submit through this site, and you confirm you have the right to send it. By sending it you give us permission to use it for the purpose of responding to you and administering the service or promotion you asked about.

Please do not send confidential, sensitive, or detailed health information through the website. Information submitted through the site is handled as described in our Privacy Policy.

This site links to third-party platforms, such as our Instagram profile, and relies on third-party services for hosting, form handling, fonts, and advertising measurement. We do not control those third parties and are not responsible for their content, availability, or practices. Their own terms and policies apply when you use them.

We aim to keep this site available and up to date, but we do not promise uninterrupted access. We may change, suspend, or withdraw any part of it, or take it down for maintenance, without notice. We may also update these terms as described below.

This website and its content are provided “as is” and “as available”. To the fullest extent permitted by law, we exclude all warranties, conditions, and representations that are not expressly set out in these terms, including any implied warranty that the site will be uninterrupted, error-free, secure, free of viruses, or that its content is complete, current, or fit for a particular purpose.

To the fullest extent permitted by law, Crystal Clear and the people working with it will not be liable for any indirect, incidental, special, or consequential loss, or for loss of profit, revenue, goodwill, data, or anticipated savings, arising out of your use of this website or your reliance on anything published on it.

Where liability cannot lawfully be excluded, our total liability to you for all claims relating to this website and its content is limited to the greater of one hundred US dollars (US$100) or the total amount you paid us for services in the twelve months before the claim arose. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under the law that applies to you. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

You agree to reimburse us for reasonable losses, costs, and claims we incur as a direct result of your misuse of this website or your breach of these terms.

We may revise these terms from time to time. The date at the top of this page shows when they were last updated, and the current version always lives at this address. Continuing to use the site after a change means you accept the revised terms.

These terms, and any dispute arising from them or from your use of this website, are governed by the laws of the State of California, United States, without regard to its conflict of law rules. You and Crystal Clear agree that the state and federal courts located in California have exclusive jurisdiction over any such dispute. This does not affect any rights you have under the mandatory consumer laws of the country or state where you live.

If any part of these terms is found to be unenforceable, the rest continues to apply. If we do not enforce a term straight away, we do not lose the right to enforce it later. These terms, together with our Privacy Policy, are the whole agreement between us about your use of this website.

If you have a question about these terms, please get in touch:

• Through the contact form on our home page.
• By message on Instagram at @crystalclearprogram.
• By email at crystalclearprogram@gmail.com.